Refund policy
Return policy
What is your returns policy?
We have a 14-day return policy for eligible orders, from the date of receipt.
Orders are eligible for return if they meet all of the following criteria:
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Items must be in the same condition that you received it - unworn, unused, with tags, and in its original packaging
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You did not receive the right order e.g. wrong item delivered, item is damaged beyond repair (If your towel has minor defects - such as a few loose threads - that is easily repairable, it will not qualify for return)
To start a return, you can contact us at support@absofresh.com , and include (1) your reason for return and (2) proof of purchase in your message.
For East Malaysia orders: We currently do not have the logistical capabilities to process returns. However, if your order meets the return eligibility criteria above, we will send you a replacement order.
If my order is not eligible for returns, what can I do?
If your towel is not eligible because of loose threads, fret not! They are naturally occurring and are easily fixable.
Here's a 3-step process of how to fix them:
1. Take a scissors and snip the loose thread in half (at the end of the loop)
2. Take the two separate strings and tie a double knot (dead knot).
3. Cut off the excess thread. You're all done!
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Refund policy
What is your refund policy?
We have a 14-day refund policy from the date of receipt. If our towels do not meet your expectations, let us know why and we will give you your money back. 100%.
To facilitate a refund, we may ask for photo/video evidence to understand why our products did not meet your expectations.
We at absofresh are always striving to improve our towels to ensure they perform as promised. We do not tolerate any lapse in performances, and we do not expect you to as well.
How long will the refund take?
Refunds will take up to 10 working days to be processed.