FAQ
Product
Our towels are made of ultra high quality bamboo.
Apart from its eco-friendly properties, bamboo towels outshines their cotton cousins in performance as well. We're talking being kinder to your skin and being ultra absorbent.
On our end, we work with our supplier to ensure that the quality of bamboo used in our towels are top quality. If it's not, it'll show in its performance.
As a skin-focused brand, we are dedicated to ensure our suppliers source for the highest quality bamboo that can perform as promised. If we've failed in that, you can easily tell via reactions on your skin. There's no hiding from that.
Other bamboo towel brands are mostly focused on jumping on the bamboo "hype train". As a result, they use cheap, low quality bamboo with limited benefits.
They differ in measurement only. The bath towel measures 140x70cm. Kids towel measures 120x60cm. Bath sheet measures 180x80cm.
Everything else remains the same.
Our standard bath towel is usually the right choice for most adults, for general showers.
For kids and petite sized adults, the kids towel would be perfect.
If you're a larger sized adult and would like a "spa-like" experience, then the bath sheet is right for you.
They differ in measurement only. The hand towel measures 70x34cm. Face towel measures 34x34cm.
Everything else remains the same.
To ensure the best experience, we recommend air-drying your towels.
Our bamboo towels are designed to deliver the best softness and durability when air-dried. While we understand that some customers may prefer using a tumble dryer, please note that this can affect the quality and lifespan of the towels.
If you choose to tumble dry, please use the lowest heat setting and understand that this is at your discretion. Damage associated with tumble drying will not qualify for refunds
Order
We currently only ship to Singapore and Malaysia.
Sign up for our email list to get the latest update on where we’ll launch next!
We'll do you one better and save you the trouble and time of commuting. You can take advantage of our 14-day refund policy, where you can purchase our towels and if they do not meet your expectations, you can opt for a refund. Hence, you can try out our towels risk free!
If you'd still like to visit a physical outlet, you can see our list of retail partners here
Note that we unfortunately do not have a physical outlet in Malaysia.
Sorry but we currently do not allow for self-collection.
When your order has been relayed to our logistics partner, an email will be sent to you containing a tracking link. You can track the order via the tracking link.
For Singapore orders: You can expect to receive your order within 5-7 working days.
For Malaysia orders: You can expect to receive your order within 5-7 working days for West Malaysia, and 7-10 working days for East Malaysia.
Note, please expect an extra 1-2 working days in delay during sale periods.
Yes you may change / cancel your order within 2h of placing it. Just go to your order confirmation email, click "view order", and you'll be brought to a page where you can edit / cancel your order.
After 2h, we do not allow any changes or cancellations of orders.
There will be a restocking fee of SGD10 / MYR30* for unsuccessful delivery. We will attempt a new delivery upon confirmation of the right address from you.
If the restocking fee is not paid, we will be unable to re-deliver your order or process a refund for its value.
*Note that this only applies to West Malaysia. For East Malaysia, your parcel will unfortunately be disposed and will not be liable for a refund.
Nope, you don't!
We have warehouses in both Singapore and Malaysia. Orders from each country will be dispatched from their respective local warehouses. Hence, you do not have to pay for duties and taxes.
Returns
We have a 14-day return policy for eligible orders, from the date of receipt.
Orders are eligible for return if they meet all of the following criteria:
- Items must be in the same condition that you received it - unworn, unused, with tags, and in its original packaging
- You did not receive the right order e.g. wrong item delivered, item is damaged beyond repair (If your towel has minor defects - such as a few loose threads - that is easily repairable, it will not qualify for return)
To start a return, you can contact us at support@absofresh.com , and include (1) your reason for return and (2) proof of purchase in your message.
For East Malaysia orders: We currently do not have the logistical capabilities to process returns. However, if your order meets the return eligibility criteria above, we will send you a replacement order.
If your towel is not eligible because of loose threads, fret not! They are naturally occurring and are easily fixable.
Here's a 3-step process of how to fix them:
1. Take a scissors and snip the loose thread in half (at the end of the loop)
2. Take the two separate strings and tie a double knot (dead knot).
3. Cut off the excess thread. You're all done!
Refunds
We have a 14-day refund policy from the date of receipt. If our towels do not meet your expectations, let us know why and we will give you your money back. 100%.
To facilitate a refund, we may ask for photo/video evidence to understand why our products did not meet your expectations.
We at absofresh are always striving to improve our towels to ensure they perform as promised. We do not tolerate any lapse in performances, and we do not expect you to as well.
Refunds will take up to 10 working days to be processed.
Have a question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.